Carpet Cleaning KT2 Service Terms and Conditions
These Terms and Conditions govern the provision of carpet cleaning and related services in the KT2 area. By booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
1. Definitions and Interpretation
In these Terms and Conditions, the following expressions have the meanings set out below:
Customer means the person, company, or organisation booking or receiving the services.
Company means the carpet cleaning service provider trading as Carpet Cleaning KT2.
Services means carpet cleaning and any related or additional cleaning services agreed between the Customer and the Company.
Premises means the property or location at which the Services are to be carried out.
Agreement means the contract between the Customer and the Company for the provision of Services, incorporating these Terms and Conditions.
2. Scope of Services
The Company provides professional carpet cleaning and related services within KT2 and nearby areas, subject to availability. The exact scope of the Services, including rooms, items, and any additional tasks, will be agreed at the time of booking or confirmed in writing prior to the appointment.
The Company reserves the right to decline to provide Services where access is unsafe, where conditions may pose a risk to staff, equipment, or the Premises, or where the work requested falls outside the Companys standard service offering.
3. Booking Process
Bookings may be made by the Customer through the Companys accepted booking channels. At the time of booking, the Customer must provide accurate information about the Premises, including property type, size, number of rooms or areas to be cleaned, parking arrangements, and any known access issues.
The Company may provide an initial quote based on the information supplied by the Customer. This quote is indicative and may be subject to change following inspection of the Premises or upon arrival at the appointment if the information supplied was incomplete or inaccurate.
The booking will be considered confirmed only when the Company has accepted the booking and, where required, any booking fee or deposit has been received.
The Customer is responsible for ensuring that an authorised person is present at the Premises at the agreed date and time to grant access and, where applicable, to sign off the completion of the Services.
4. Prices and Quotations
All prices are provided in pounds sterling and, unless clearly stated otherwise, are exclusive of any applicable taxes that may be chargeable under UK law. The Company reserves the right to amend its prices at any time; however, once a booking is confirmed, the price for that booking will not be altered except in circumstances where the scope of work has changed or was misdescribed.
Quotations are based on average room sizes and normal levels of soiling. Heavily soiled areas, extensive staining, or additional treatments such as spot removal, deodorising, or stain protection may incur supplementary charges. The Company will use reasonable endeavours to notify the Customer of any changes to the price before commencing work.
5. Access, Parking, and Utilities
The Customer must provide safe and lawful access to the Premises on the agreed date and time. Where parking permits, visitor passes, or pay and display parking are required, the Customer is responsible for arranging and funding these in advance. Any parking charges or penalty notices incurred as a direct result of the Customers failure to make suitable arrangements may be added to the final invoice.
The Customer must ensure that the Premises have a functioning electrical supply and, where required, access to hot and cold running water. If the Services cannot be carried out or are materially hindered due to the absence of utilities, the Company may treat the booking as a late cancellation and charge a fee in accordance with these Terms and Conditions.
6. Customer Obligations
The Customer agrees to:
Provide accurate information during the booking process.
Ensure the Premises are reasonably prepared for cleaning, including removing fragile items, valuables, and small items from the floors to be cleaned.
Inform the Company of any known hazards, defects, or risks at the Premises which could affect the safety of staff or the effectiveness of the Services.
Keep children, pets, and other occupants away from the work areas during the cleaning process and while carpets or fabrics are drying.
The Company will not be liable for damage or delay caused by the Customers failure to fulfil these obligations.
7. Payment Terms
Payment is due in accordance with the payment terms notified to the Customer at the time of booking or as stated on the invoice. Unless otherwise agreed, payment is required on completion of the Services at the Premises or in advance of the appointment.
The Company accepts the payment methods specified in its current payment policy. The Company reserves the right to refuse to carry out or continue with the Services if valid payment arrangements are not in place.
If payment is not made when due, the Company may charge interest on the overdue amount at the statutory rate permitted under UK law until payment is received in full. The Customer will be responsible for all reasonable costs incurred by the Company in recovering overdue amounts.
8. Cancellations, Rescheduling, and No-Show
The Customer may cancel or reschedule a booking by providing notice using the Companys accepted communication channels. The following will normally apply, unless otherwise stated at the time of booking:
If the Customer provides at least 48 hours notice before the scheduled appointment, no cancellation fee will usually be charged.
If the Customer provides less than 48 hours notice, the Company may charge a cancellation fee up to a reasonable proportion of the quoted price to cover the loss of the booking and administrative costs.
If the Customer fails to provide access to the Premises at the agreed time, or the Premises are not in a condition that allows the Services to be carried out, the Company may treat this as a no-show or late cancellation and charge up to the full price of the booking.
The Company will use reasonable endeavours to accommodate requests to reschedule but cannot guarantee availability for alternative dates or times.
9. Service Performance and Limitations
The Company will perform the Services with reasonable care and skill and in accordance with industry practices for carpet cleaning. However, the Customer acknowledges and agrees that:
Some stains, odours, or marks may be permanent and cannot be fully removed, even with professional cleaning.
Differences in carpet fibre, age, wear, and previous cleaning products can affect the final result.
The Company cannot guarantee that all stains or defects will be removed or that carpets will be restored to their original appearance.
The Customer is responsible for reviewing the work upon completion and raising any concerns promptly. If the Customer is not present at the Premises upon completion, the work will be deemed accepted unless the Customer notifies the Company of an issue within a reasonable period.
10. Damage, Liability, and Exclusions
The Company will take reasonable care to protect the Premises and the Customers belongings while carrying out the Services. If damage occurs directly as a result of the Companys negligence, the Company will, at its discretion, repair the damage, arrange for a third party to repair it, or provide fair compensation.
The Companys total liability to the Customer, whether in contract, tort, or otherwise, shall be limited to the total amount paid or payable for the Services under the relevant booking, except where such limitation is not permitted by law.
The Company will not be liable for:
Pre-existing damage, wear, fading, or stains that cannot be fully removed.
Damage arising from faulty or poorly installed carpets, loose seams, unsecured fittings, or other structural issues at the Premises.
Any indirect, consequential, or economic loss, including loss of profit, loss of opportunity, or loss of enjoyment.
All warranties, conditions, or other terms implied by statute or common law are excluded to the fullest extent permitted by law. Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.
11. Customer Property and Belongings
The Customer is responsible for securing valuables, fragile items, and personal belongings before the commencement of the Services. The Company will not be responsible for loss or damage to items that have not been removed from the work area or that are inherently fragile or unstable.
Where it is necessary for the Company to move light furniture to perform the Services, this will be done with reasonable care. However, heavy furniture, electrical appliances, and delicate items may not be moved. The Customer must notify the Company if any item should not be moved under any circumstances.
12. Environmental and Waste Regulations
The Company will handle and dispose of waste generated in the course of providing the Services in accordance with applicable UK environmental and waste regulations. This may include the disposal of dirty water, packaging, and consumables used during cleaning.
Where significant quantities of waste or special waste are produced as a result of the Services, additional charges may apply to cover lawful disposal. The Customer will be informed where such charges are reasonably foreseeable.
The Customer agrees not to request or require the Company to dispose of waste in any manner that would breach UK environmental legislation or local authority rules. The Company reserves the right to refuse to handle or remove any substance it considers hazardous, prohibited, or unsafe.
13. Health and Safety
The Company will operate in accordance with relevant health and safety legislation and will use cleaning products and equipment suitable for professional use. Safety data sheets and product information can be made available on request.
The Customer must ensure that all occupants of the Premises are aware that cleaning is taking place and take reasonable steps to avoid slips, trips, and contact with wet or recently cleaned surfaces. Some carpets and fabrics may remain damp for several hours after cleaning; the Customer should take appropriate care during this period.
14. Complaints and Dispute Resolution
If the Customer is dissatisfied with any aspect of the Services, they should contact the Company as soon as possible, providing details of the issue and any supporting information. The Company will investigate the complaint and may request an opportunity to inspect the affected areas or to carry out remedial work.
The Customer agrees to allow the Company a reasonable opportunity to remedy any justified concerns before seeking alternative solutions or remedies. This clause does not affect the Customers statutory rights.
15. Data Protection and Privacy
The Company will collect and process personal information provided by the Customer for the purposes of managing bookings, delivering the Services, and handling payments and enquiries. Personal data will be handled in accordance with applicable UK data protection laws.
The Company will not sell or knowingly share the Customers personal information with unrelated third parties except where required by law or where necessary to deliver the Services, such as with payment processors.
16. Force Majeure
The Company will not be liable for any delay or failure to perform its obligations under these Terms and Conditions where such delay or failure is caused by events beyond its reasonable control, including but not limited to extreme weather, natural disasters, accidents, transport disruption, strikes, or the unavailability of utilities.
In such cases, the Company will use reasonable efforts to notify the Customer and to rearrange the Services for a mutually convenient time.
17. Amendments to Terms and Conditions
The Company reserves the right to amend these Terms and Conditions from time to time. Any updated version will apply to new bookings from the date of publication or communication. Existing bookings will remain subject to the Terms and Conditions in force at the time of confirmation, unless changes are required by law.
18. Governing Law and Jurisdiction
These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.
19. Severability
If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful, or unenforceable, such provision shall be severed from the remaining terms, which shall continue to be valid and enforceable to the fullest extent permitted by law.
20. Entire Agreement
These Terms and Conditions, together with any written confirmation of booking or specific service agreement, constitute the entire agreement between the Customer and the Company in relation to the Services. The Customer acknowledges that they have not relied on any statement, promise, or representation not expressly set out in these Terms and Conditions.
